Refund and Returns Policy

Layer By Layer Prints LLC
30-Day 3D Print Return Policy

At Layer By Layer Prints LLC, we are committed to providing our customers with high-quality 3D printed products. We understand that sometimes things may not meet your expectations, and we want to ensure a smooth and hassle-free return process. Therefore, we have established the following 30-day return policy for our 3D prints:

  1. Eligibility for Returns:
  • Only 3D printed products purchased directly from Layer By Layer Prints LLC are eligible for returns under this policy.
  • Customized or personalized 3D prints are not be eligible for return, except in the case of manufacturing defects.
  1. Return Period:
  • You have 30 calendar days from the date of delivery to initiate a return request.
  1. Reasons for Return:
  • Our return policy covers the following scenarios:
    • Manufacturing Defects: If the 3D print is flawed due to errors in the printing process or materials.
    • Shipping Damage: If the product arrives in a damaged condition.
    • Incorrect Item: If you received a different item than the one you ordered.
  1. Non-Returnable Items:
  • The following items are not eligible for return:
    • Items damaged due to improper handling or usage not in accordance with our guidelines.
    • 3D prints with defects caused by design files or specifications provided by the customer.
    • Customized or personalized 3D prints that meet the specifications provided during the order.
  1. Return Process:
  • To initiate a return, please contact our customer support team within the 30-day return period.
  • Our customer support team will guide you through the return process and may request relevant information or images for verification.
  1. Verification and Approval:
  • For manufacturing defects or shipping damage, we may request images or other evidence to verify the issue.
  • Once the return is approved, we will provide you with return instructions and, if applicable, a return shipping label.
  1. Return Condition:
  • Please ensure the 3D print is returned in its original condition, or as close to it as possible, with all packaging and accessories included.
  1. Refund or Replacement:
  • After receiving and inspecting the returned product, we will process the refund or replacement, based on your preference and the availability of the item.
  1. Refund Timeframe:
  • Refunds will be issued to the original payment method and may take up to [X] business days to reflect in your account, depending on your payment provider’s policies.
  1. Return Shipping Costs:
    • In the case of manufacturing defects or shipping damage, we will cover the return shipping costs.
    • For other eligible returns, the customer will be responsible for return shipping fees.
  2. Customer Responsibility:
    • It is the customer’s responsibility to ensure that the return is properly packaged and shipped to prevent further damage.

Please note that this policy is subject to change without prior notice. 

If you have any questions or concerns about our return policy, feel free to reach out to our customer support team here.

Thank you for choosing Layer By Layer Prints LLC. We value your satisfaction and look forward to providing you with exceptional products and service.